Refund Policy
At Mindtronix, we strive to provide top-quality DIY products and excellent customer service. However, if you're not entirely satisfied with your purchase, we're here to help.
Refund Eligibility:
- To be eligible for a refund, items must be unused and in the same condition as you received them.
- The item must be returned within 14 days from the date of purchase.
- Original proof of purchase is required for all returns.
Non-Refundable Items:
- Certain items are non-refundable, including downloadable software, gift cards, and clearance items unless they are defective or damaged upon arrival.
Refund Process:
- Contact our customer service team at info@mindtronix.com or +91-7227712324 to initiate the refund process.
- Provide your order number and reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Return Shipping:
- Customers are responsible for return shipping costs unless the item received is defective or damaged.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe and timely delivery.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us:
- If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team for assistance.
Note: This refund policy is subject to change without prior notice. Please review the latest version of our refund policy before initiating a return.